Upholstery Steamers
Privacy Policy
Upholstery Steamers (“we,” “us,” or “our”) operates the website upholsterysteamers.com (the “Site”) and provides upholstery cleaning services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, request a quote, book a service, or otherwise interact with us. By using our Site or Services, you agree to the collection and use of information in accordance with this policy.
1Information We Collect
1.1 Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
- Contact information: name, mailing/service address, email address, phone number
- Booking and service details: type of upholstery/furniture to be cleaned, preferred appointment dates, special instructions, property access notes
- Payment information: billing address, payment card details, or other payment method information (processed through our third-party payment processor; we do not store full card numbers)
- Communications: messages, reviews, feedback, or inquiries you send us via phone, email, chat, or contact forms
- Marketing preferences: information you provide when signing up for newsletters, promotions, or loyalty programs
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click data
- Location data: general geographic location based on IP address, or precise location if you grant permission (e.g., to confirm service area)
- Cookies and tracking technologies: see Section 5 below
1.3 Information from Third Parties
We may receive information about you from:
- Payment processors (e.g., confirmation of transaction status)
- Scheduling or booking platforms
- Marketing and advertising partners (e.g., Google, Meta/Facebook)
- Review platforms (e.g., Google Reviews, Yelp)
2How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and provide upholstery cleaning services
- Process payments and send invoices or receipts
- Communicate with you about appointments, service updates, or customer support
- Send promotional offers, newsletters, or service reminders (you may opt out at any time)
- Improve our Site, Services, and customer experience
- Respond to inquiries, reviews, and complaints
- Detect, prevent, and address fraud, security issues, or technical problems
- Comply with legal obligations
4Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and applicable legal requirements.
6SMS/Text Messaging Communications
If you provide your mobile phone number and opt in to receive text messages from us, we collect and use that information to send appointment confirmations, scheduling reminders, service updates, promotions, and customer support messages.
- Message frequency may vary depending on your interactions with us
- Message and data rates may apply. Standard messaging rates from your mobile carrier may apply to any texts we send
- No third-party sharing. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes
- Opt-out: You may opt out at any time by replying STOP to any message
- Help: Reply HELP to any message for assistance, or contact us at info@upholsterysteamers.com
- Carriers are not liable for delayed or undelivered messages
7Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
- Right to know/access what personal information we collect and how it is used
- Right to delete personal information we hold about you
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information (we do not sell personal information)
- Right to opt out of targeted advertising
- Right to non-discrimination for exercising your privacy rights
These rights may apply under state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), and similar laws in other states (e.g., Virginia, Colorado, Connecticut, Utah).
To exercise any of these rights, please contact us using the information in Section 11. We may need to verify your identity before processing your request.
8Children’s Privacy
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to request deletion.
9Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10Third-Party Links
Our Site may contain links to third-party websites (e.g., payment processors, review sites, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.