Privacy Policy — Charlotte, NC

Charlotte Steamers is the Charlotte location of Upholstery Steamers, operated by Charlotte Steamers - Couch Cleaning Service LLC.

This Privacy Policy applies to the Charlotte Steamers service location in Charlotte, NC. Our services in this area, including the web page at upholsterysteamers.com/charlotte/, are provided by Charlotte Steamers - Couch Cleaning Service LLC, operating under the brand name Charlotte Steamers (“we,” “us,” or “our”).

It explains what personal information we collect, how we use and share it, and the choices you have, including how we handle text messages (SMS). By using our website or giving us your information, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide to us, including:

• Contact details: name, phone number, email address, and service address or ZIP code
• Service details: the type of furniture, rug, or mattress to be cleaned, photos you choose to send, preferred appointment times, and special instructions
• Communications: calls, text messages, emails, and website form submissions you send us, including whether you agreed to receive text messages
• Payment information, which is handled by our payment processor (we do not store full card numbers)

When you visit our website, we may also collect device and usage information automatically, such as your IP address, browser and device type, pages viewed, and the referring website, through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and prepare quotes
• Schedule, confirm, and remind you about appointments
• Provide our cleaning services and customer support, and follow up after your service
• Process payments and send receipts
• Send text messages you have agreed to receive (see Section 3)
• Improve our website and services, prevent fraud, and comply with legal obligations

3. Text Messages (SMS)

Our website forms include two separate text message consent boxes. Both are optional and unchecked by default, and you can check either one, both, or neither. If you give us your mobile phone number:

• Texts about your request. By checking “I agree to be contacted by text about my request,” you agree to be contacted by text message by Charlotte Steamers (Charlotte Steamers - Couch Cleaning Service LLC) about your request: quote follow-ups, appointment confirmations and reminders, service updates, and customer support.
• Promotional texts. By checking “I agree to receive promotional texts (special offers and discounts),” you agree to receive occasional promotional text messages from Charlotte Steamers (Charlotte Steamers - Couch Cleaning Service LLC), such as special offers and discounts. We send promotional texts only to people who checked this box; checking the first box alone does not sign you up for them.

Consent to receive text messages is not a condition of purchase.

• Message frequency varies. Texts about your request depend on your requests and appointments; promotional texts are occasional.
• Message and data rates may apply.
• To opt out, reply STOP to any message. We will send one final message confirming that you have been unsubscribed, and you will not receive further texts from us unless you opt in again.
• For help, reply HELP to any message, or contact us at +1 980-304-6427 or charlotte@upholsterysteamers.com.
• Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We share it only when needed to run our business and serve you:

• With service providers that work on our behalf, such as scheduling and customer management software, payment processing, website hosting, and customer communication tools. They may use the information only to provide services to us.
• When required by law, or to protect our rights, property, or safety, or the safety of others.
• As part of a merger, acquisition, or sale of business assets.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors that support our services, such as customer service, solely to serve you. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Analytics

We use cookies and similar technologies to keep our website working, understand how visitors use it, and measure the performance of our advertising. You can control cookies through your browser settings; turning them off may affect how the website works.

6. Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy, including to provide services, keep business records (including records of your text message consent), and meet legal requirements. We use reasonable administrative, technical, and physical safeguards to protect it, but no method of transmission or storage is completely secure.

7. Your Choices and Rights

You can stop text messages at any time by replying STOP, and unsubscribe from our emails using the link in any email. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below. We will not discriminate against you for exercising your privacy rights.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect their personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Charlotte Steamers - Couch Cleaning Service LLC
Operating as Charlotte Steamers — Charlotte, NC
1646 Chippendale Rd, Charlotte, NC 28205
Phone: +1 980-304-6427
Email: charlotte@upholsterysteamers.com
Website: upholsterysteamers.com/charlotte/